Tandemly← Registration & accessWhat the ₱99 fee covers
A one-time PHP 99 VA account activation fee, with no recurring registration charge. Once collection opens, activation follows email confirmation and review of the actual payment. Access includes profile tools, sending proposals and job applications, and marketplace messaging, subject to account rules and client/job availability. Access continues while the account is in good standing and Tandemly operates the service. This is not a promise of permanent service, a job, clients, salary, or earnings.
Existing beta accounts with retained access do not need to pay. Clients do not pay this VA registration fee. Account creation and email confirmation happen before payment.
Pay through one option only
When collection opens, transfer ₱99 through either the displayed GCash receiving QR or the BPI bank QR, then submit the successful transfer reference from your verified VA account. Your bank or wallet may charge a separate transfer fee. Check any such fee before confirming the transfer. Check the recipient against the original QR and contact support if it is unclear.
A QR scan, a screenshot or a submitted reference does not activate access. Tandemly checks the credit in its receiving account. Never send your password, OTP, PIN, banking login, or full statement. Do not pay a client or recruiter to obtain a job.
PayPal is a separate option for the same PHP 99 one-time fee. You approve the payment on PayPal’s hosted checkout. Tandemly activates access only after its server verifies a completed payment for the correct account, amount, currency and recipient. PayPal may charge conversion or other fees; review the exchange rate and total before approval. A checkout return link alone does not confirm payment. Do not submit a PayPal reference in the GCash/BPI manual transfer form.
Payment review
The proposed review target is two business days after a complete reference is submitted. Pending or rejected claims and review notes appear in your payment history. Do not pay again while a claim is pending. Contact support to correct a reference or investigate a delay. A payment-history confirmation is not a substitute for a business tax invoice.
Refund policy
The ₱99 activation fee is nonrefundable for a change of mind once Tandemly has activated your account. Tandemly reviews duplicate or incorrect charges and payments for which it could not provide activation. Refunds required by applicable law remain available.
For a refund review, email tandemly.support@gmail.com with your account email, payment method, transaction reference and reason. For an approved GCash or BPI payment, you can also request a review from your payment history.
A refund request is not confirmation of a refund. GCash/BPI refunds are handled manually through the receiving bank or wallet, with completion recorded in Tandemly only after the transfer has been checked. Bank or wallet processing times and any third-party fees may vary. Access granted by the refunded activation payment ends after its refund is recorded. Applicable mandatory consumer rights continue to apply.
For PayPal, contact support with the PayPal transaction reference and refund reason. Approved refunds are issued through the original PayPal transaction. Access funded by a fully refunded or reversed payment ends after provider confirmation. Processing times and third-party fees may vary.
Safety and account rules
Account suspension may restrict features while suspected misuse is investigated. Business or email checks do not guarantee that another user is safe. Tandemly does not hold worker salaries in escrow, insure wages, or guarantee client payments.
See the Terms of Service and Privacy Policy. Questions: tandemly.support@gmail.com.